FAQ- frequently asked questions

Here are some of my frequently asked questions that i get in regards to orders, delivery, postage etc. However if the question you have is not on here, please get in contact via the contact section xo

Returns/refunds;

I do not offer refunds/returns unless the product is faulty. Fault will be decided on a case to case basis, eg. ‘Crystals not working’ will not suffice. I will not be at blame for scratches/scuffs or for damage during and after postage. Please first always check my shipping policy and then contact me if required via email: business@vialofvenus.co.uk or instagram messages to discuss if anything arrives on the off chance completely damaged and in certain cases i will offer exchanges or shop credit for this, or a possible resend in order if stock is available. Returns and exchanges expire after 30 days of dispatch, shop credit lasts a year from date of issue.

Delivery, Shipping & Postage;

Please refer to my shipping policy page, which is laid out to include any questions you may have regarding any queries or issues to do with delivery, processing and postage!

Deleting a shop account: please contact me via email and I will delete your account from my database :)

Any questions on topics not covered you may need information on, please don’t hesitate to get in contact with me via social media or the contact page of the website.